Privacy Policy

Introduction

Trans Super ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our educational services.

By using our services, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, contact details)
• Student information (academic level, subjects of interest, learning goals)
• Payment and billing information
• Communication records between you and Trans Super
• Feedback and survey responses

We also automatically collect certain information when you visit our website:

• Device and browser information
• IP address and location data
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our educational services
• To process enrollments and manage student accounts
• To communicate with you about our services, updates, and promotional offers
• To personalise your learning experience
• To analyse usage patterns and improve our website
• To comply with legal obligations
• To protect our rights and prevent fraud

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our operations (payment processors, email services)
• With tutors and educators directly involved in providing services to you
• When required by law or to respond to legal process
• To protect the rights, property, or safety of Trans Super, our users, or others
• In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Student records are typically retained for seven years after the last interaction to support ongoing educational needs and regulatory compliance.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal requirements
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

To exercise these rights, please contact us at [email protected].

Children's Privacy

Our services are designed for students of all ages. When collecting information about minors, we require parental or guardian consent. Parents and guardians have the right to review, correct, or delete their child's personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Trans Super Education Centre
83 Clemenceau Avenue North, #04-17 UE Square
Singapore 239920
Email: [email protected]